You would like to enter new markets. You study the statistics, analyze your cost of entry, calculate your return on investment. You determine what will be necessary to create a localized presence in those new markets.
This is all good. But it is easy to overlook the most crucial part of this whole process. It’s not the markets or countries, it’s not (necessarily) the paying customer. It’s the end users. Even if you are selling to companies, you are actually creating a product for the end users: people who work for those companies or, even more removed, their customers. From introductory user interface design to sales and follow up service: how easy have you made it for users? How comfortable are they with you and your offerings? Do they feel welcome when using your site, your product, your support resources? Have you encouraged trust by showing your ability to cater to their needs?
This is the focus of LocWorld43 Vancouver.