A Method to Evaluate Software Localization Quality Through Integration of UX and LQA Metrics

Track: Technical | T5 |
Friday, June 7, 2024, 10:30am – 11:00am
Held in: Room 6
Emil Atanassov - ServiceNow 
Riccardo Natoli - ServiceNow
Host: Gary Lefman

Usability testing and localization quality assurance (LQA) testing possess inherent limitations and are not always mutually compatible. Our approach leverages specific metrics from both techniques, culminating in a cost-effective and adaptable rating system. Built on the ServiceNow platform and designed for seamless integration into diverse contexts, this system is easily implementable, maintainable, and user-friendly for QA teams. Crucially, it provides a more realistic overview of a software’s localization quality, highlighting areas that need improvement.


  • A method to evaluate software localization quality by using LQA and UX metrics.