Choosing Language Access Solutions in a Transforming World

Track: Engage Global Users | EG15 |
Thursday, January 28, 2021, 2:30pm – 3:00pm
Held in: Stream 1
Danielle Meder - United Language Group (ULG)

Covid-19 has accelerated the rate of adoption of new digital channels and solutions, forcing organizations to leave behind their digital transition plans and adapt more quickly. Healthcare, education, corporate training, events and conferences, and many other traditionally in-person interactions have now become digital in a matter of weeks. As a result, language access solutions for these new interactions have often been an afterthought. In this session we will show how this case study will help identify new language access needs in a post-Covid world and how to design catered language solutions that drive accessibility.

Takeaways: Attendees will hear what new areas will require language access moving forward; and how to align language access solutions with their organization’s situation.