Cracking the Code of Digital Communication: Making the Invisible Visible

Track: Professional | TS1 |   Everyone |
Wednesday, October 11, 2023, 9:00am – 9:30am
Held in: Siskiyou, Lobby Level
Gaëtan Chrétiennot - Six Continents
Host: Anne-Marie Colliander Lind

According to the Journal of Personality and Social Psychology, the tone of our emails is misinterpreted 50% of the time by the recipient. With 70% of all communication happening virtually, losing nonverbal cues makes conveying emotional intelligence and empathy difficult. Learn how to choose the right channel, write clear messages, tailor your communication, and restore emotional nuance. Improving your digital communication is crucial to avoid misunderstandings and microaggressions. Learn how to create a digital connection, find the right balance between busy inboxes and response times, convey respect, and how to remain authentic through screens that divide us.

Takeaways: Attendees will learn how to write messages people will actually understand; communicate effectively across generations, genders, cultures, and working styles; restore emotional nuance; and become inclusive to build confidence in your team.