Customer Experience Driven Localization and KPIs


Track: Global Content Management | GCM2 |   Everyone | SPLIT SESSION |
Wednesday, July 29, 2020, 11:00am – 12:00pm
Held in: Stream 1

Using customer experience as a framework, we will share a journey to finding a link between improving international customer experiences through discovering new contents for enterprise localization and identifying KPIs

Takeaways: Attendees will learn about enterprise localization content strategy, understand customer journey for localization and localization KPIs for customer experience.