Customer Experience Driven Localization and KPIs
Track: Global Content Management | GCM2 | Everyone | SPLIT SESSION |
Wednesday, July 29, 2020, 11:00am – 12:00pm
Held in: Stream 1
Using customer experience as a framework, we will share a journey to finding a link between improving international customer experiences through discovering new contents for enterprise localization and identifying KPIs
Takeaways: Attendees will learn about enterprise localization content strategy, understand customer journey for localization and localization KPIs for customer experience.