Globalization Scorecard - Benchmark Products Globalization Quality Continuously

Track: Technical | T8 |   Intermediate | SPLIT SESSION |
Friday, November 8, 2019, 3:00pm – 3:45pm
Held in: California
Presenter:
Hong Zhang - VMware
Host: Gary Lefman

How do you measure product globalization quality from an internationalization (i18n) perspective? How do you provide a quick glance of i18n scores for integrated Saas services? In the past, many i18n data/reports were collected manually, so scores could not be live or current. We have implemented an automation framework to monitor the overall i18n issues. Upper managers can look at weekly average scores and know what products or services perform well. Engineering managers can dive into details if a score is declining. It is totally data driven and automated.

Takeaways: Attendees will learn how i18n metrics are collected for global customers, that the scorecard can show daily or weekly average scores for globalization quality and engineer managers can dive into details and pick up high-impact issues to fix.