How LSPs Can Map a Path to the Next Level of Organizational Maturity

Track: Inside Track | IN6 |
Friday, June 5, 2015, 10:30am – 11:15am
Held in: Salons 13-15 Paris
Hélène Pielmeier - CSA Research

What makes a language service provider (LSP) more evolved than another? To enable suppliers with a culture of excellence to distinguish themselves, Common Sense Advisory developed a model to assess the organizational maturity of LSPs. Instead of chanting “quality, service and price,” providers will learn how to make a more substantive statement about their evolved state. They will also be able to map out a practical path to move toward a more advanced maturity stage characterized by fewer failures, predictable results and higher profitability.