How Technology Changes Are Upending Client/Vendor Relationships

Track: Advanced Localization Management | AL6 |
Friday, June 7, 2024, 11:30am – 12:00pm
Held in: Herbert room
Ashley Mondello - Language Scientific 
Charlotte Tesselaar - Elsevier
Host: Ulrich Henes

This presentation’s discussion delves into the evolving dynamics of client-vendor relationships in a rapidly shifting technological landscape. It explores the heightened demand for cooperation and transparency between partners when tackling process change, driven by clients’ need for process optimization and integration of advanced translation technologies. The discussion will touch on integrating machine translation, designing TM processes, centralizing translation memories, and highlighting the necessity for establishing effective roles and processes between partners.


  • How to handle a changing vendor/client relationship within a rapidly evolving technology landscape;
  • The importance of cooperation and transparency between translation providers and their clients;
  • How to set up processes and roles on both sides of the relationship to handle MT, TM management, and the APIs to connect everything