How to Manage Quality? One Goal, Many Ways!

Track: Language Service Providers | LSP6 |   Intermediate |
Thursday, June 13, 2019, 10:15am – 11:00am
Held in: Room F1-4
Presenter:
Burcu Demirörs - HeliCo Translation
Host: Kathrin Bussmann

Quality is our focus, but do we think enough about all aspects of the quality? What makes us and our quality services stand out in this competitive market? Where does the quality start? How do we measure and evaluate it? What can we do to make our projects pass before we deliver them to our clients? How is quality assurance software formulated for all those languages in the market? As a matter of fact, what do the surviving and growing language service providers (LSPs) in this market do right? Quality is essentially hidden in the answer to this question: Do companies or individuals want to reuse our services again and again? This leads us to sustainability. Making quality sustainable requires experience and expertise. Through which paths should we go to get to that point? How do companies prove that they render quality work and what are the standards that measure the quality in various countries? All in all, quality is a multifaceted topic and, in this session both LSPs and individual translators will take away a lot.

Takeaways: Attendees will learn about the paths that can make us stand out in this competitive market, starting with our communication with the client, the projects we deliver, and up to the point where we can become the preferred service providers again and again.