Lessons Learned from Localizing eLearning

Track: Core Competencies | CC7 |
Thursday, January 28, 2021, 8:00am – 8:30am
Held in: Stream 2
Tyler Balding - KnowBe4 
Jamie Kincaid - KnowBe4

In this session, we will discuss the localization of security awareness eLearning. KnowBe4 leads in security awareness content using interactive online learning including assessments, games, videos and self-paced modules. In 2019, KnowBe4 moved from reactive localization of materials to deciding on a core set of 34 supported languages/regions and systematically localizing a core set of materials. In this session, we will discuss the lessons learned as we reflect on this journey.

Takeaways: Attendees will hear about a process of determining the set of regions and languages to localize; learn how to come up with a plan for mobilizing various teams to work together on a common strategy for localization; and how to ensure quality of eLearning content while still delivering with speed to market.