LLMs for a Mature and Highly Regulated Content Ecosystem

Track: Data Solutions | DS2 |   Everyone |
Wednesday, June 4, 2025, 9:45am – 10:15am
Held in: Live 1
Presenters:
Andrea Giglioni - PayPal 
Tim Kraus - PayPal
Host: Karen Combe

Can you afford hallucinations when you’re handling global financial services content? Multilingual AI in a mature localization ecosystem brings power and risk. Join us as we share our learnings on transitioning to LLMs to scale content localization, power local adaptation, measure quality and improve workflows. Using proofs of concept we’ve tested LLMs against the stringent content and security guidelines we must follow to provide relevant and locally-compliant product experiences to our customers globally. These results have informed how we’ve implemented solutions in an evolving landscape of product practices and local stakeholder expectations.

Key Takeaways:

Learnings from POC data on NMT/LLM comparison, LLM output quality for adapted content, transcreation, style change effectiveness, file processing, source content adaptation, internal-vendor strategy, business risk mitigation through QA actions