Managing Quality as a Business Function

Track: Advanced Localization Management | AL14 |
Thursday, June 10, 2021, 4:15pm – 5:00pm
Held in: Jujama 2
Eva Klaudinyova - Middlebury Institute of International Studies

Most companies approach quality as a primarily linguistic function, applying the same translation approaches, quality standards, and quality requirements regardless of the type of content and the actual quality required by the final content consumers. In this session we will introduce an approach that divides content types into three major categories, explain three different quality standards and related translation/review approaches, and create a three layered quality management model. By overlaying different content types, different translation and review approaches, different quality levels, and the associated costs and effort, your company can create your own content and quality map, which allows you the most efficient use of the specific skills your linguists excel at, and the always limited resources of time and money, while still maintaining the quality required by your end customers. And yes, you can actually save on quality management.

Takeaways: Attendees will gain an understanding of:

  • Localization quality keystones
  • Adapting translation and review approaches depending on the content type and required quality level
  • Mapping out content types, translation and review approaches, quality requirements and cost into a customizable, multidimensional quality management model