Multilingual Chatbots Against Covid-19

Track: Multilingual AI | B3 |
This session will have a live Q&A at the end. Once the recording is finished, please return to the Jujama agenda to access the Q&A.
Tuesday, March 8, 2022, 4:30am – 5:15am
Held in: Jujama
Usman Ali Monguno - CLEAR Global / Translators without Borders 
Ibrahim El-Yakub - CLEAR Global / Translators without Borders 
Abubaker Sulaiman - CLEAR Global / Translators without Borders
Moderator: Aimee Ansari

In this interactive session, the CLEAR Global/Translators without Borders-Nigeria chatbot team will talk about how they applied natural language processing, making it accessible and usable to combat rumors and misinformation in Hausa and Kanuri. they will cover what their Shehu chatbot is; how they engaged the community in northeast Nigeria in designing the chatbot to ensure that it would be useful; how they combined traditional and tech-based communication methods to reach more people with critical information; and some lessons learned from this process. They would love some feedback from attendees on other ideas and different workarounds.

Takeaways: Attendees will learn how to use both high- and low-tech solutions to engage speakers of marginalized languages; and how to develop natural language understanding in low-resource languages — the wins and challenges.