The Netflix globalization team handles a wide variety of content from legal texts and user interface (UI) strings to TV show descriptions and marketing assets. To measure the quality of their various verticals, they are implementing a Multidimensional Quality Metrics (MQM)-based quality audit system that addresses the goals and needs of their different content types. Join us to take a look under the hood of their methodology and tool solution.
Takeaways: The flexibility of MQM is remarkable, but implementation is complex. You’ll see how Netflix navigated this complexity to achieve easy-to-understand metrics. You’ll learn about how they manage quality expectations between fast-paced product teams, worldwide marketing, social media, Hollywood movie studios and most importantly, their users.