Andrea Pilati is a 20-year veteran of Toronto’s online/digital industry from Fortune 500 companies to startups and across multiple industries. Over the years, she has honed her skills in user experience design, content strategy, business requirements and process transformation, getting her MS in technical communication from Rensselaer Polytechnic along the way. Andrea has an abiding love for metadata, taxonomies and the scalable classification of content. She currently teaches in the Bachelor of Interaction Design program at Sheridan College and has her own consulting practice.