Charles Cooper has over 20 years of experience in quality assurance and over 15 years of experience in eContent, user experience, taxonomy, workflow design, composition and digital publishing. He teaches, facilitates modeling sessions and develops taxonomy and workflow strategies. Charles has assisted companies by analyzing their content, current workflow and taxonomy systems, helped to create new ones and worked to ensure that they are maintained on a consistent basis. He not only understands process, he understands the production tasks and can design a process that works for everyone in an organization.