Diana Ballard is dedicated to global account management. She brings 20 years’ experience to the localization and content creation industry. In the early days, as technical publications manager in a fast-paced Japanese manufacturing environment for over six years, Diana quickly understood the culture of “right first time, every time.” She has engaged in countless conversations committed to matching customer need with localization service solution. Graduating from the University of Liverpool with Joint Honours in languages and a major in English, Diana spent her early career years in management consulting gaining an insight into how businesses manage process improvements across the enterprise.