Jon Thorne is a customer service and operations professional with more than 15 years’ experience in the travel sector. Currently senior global user satisfaction manager at travel search engine Skyscanner, he manages Skyscanner’s multilingual customer support team (based in Edinburgh, Miami and Singapore). Jon is responsible for setting Skyscanner’s global support strategy and for delivering user insights to internal stakeholders.
Upcoming Sessions for Jon Thorne
- How Skyscanner Uses Unbabel to Deliver Scalable Multilingual Customer Support - LocWorld34 – Barcelona 2017