Larry Hochman is a popular keynote speaker, presenting more than 500 speeches in 72 countries. He is a former European Business Speaker of the Year, and an influential advisor on building organizations that deliver exceptional customer experiences. Before beginning his speaking career, Larry held a number of senior positions at British Airways and the loyalty management company, Air Miles, in both New York and London. His roles included director of customer service and director of people and culture (he was the first person in Europe to have this role and title which became a benchmark for reinventing human resource departments all over the world). Larry was also a pioneer of corporate mentoring in Europe and has been the personal mentor to many top executives.  Originally from America, he has lived in Europe for the past 27 years and currently resides in both London and Venice. His best-selling book The Relationship Revolution, published in 2010, focuses on customer loyalty in the digital age.