Laurence Dansokho, senior manager, program management, is responsible for content process optimization and content engineering within the global content organization at eBay. Throughout her different roles at eBay the past 14 years, she acquired a strong expertise in operations management, global content strategy and content engineering. From 2012 to 2014 Laurence led a transformation program designed to implement DITA and a new content technology for the eBay content organization. She graduated in journalism and since then has specialized in quality management and operational excellence, including a Six Sigma Green Belt and certification in ISO 9001:2008 quality management.
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