Originally from Belgium, Martine Smets has been working at Microsoft for over 17 years, first in machine translation (MT) development, then in customer support, more specifically localization of online customer-facing help content. In that position, she has leveraged different approaches to MT (rule-based, statistical and now neural) and data-based methods for determining what content should be localized professionally. Martine currently manages a team of content experience managers and localization project managers who are passionate about empowering customers to self-solve thanks to easily consumable solutions.