Noz Urbina is a globally recognized leader in the field of content strategy and customer experience consultancy who can effectively bridge organizational and user goals. He’s well known as a pioneer in customer journey mapping and adaptive content modeling for delivering personalized, contextually relevant content experiences in an omnichannel environment. Noz is coauthor of the book, Content Strategy: Connecting the Dots Between Business, Brand, and Benefits and lecturer at the University of Applied Sciences, Graz, master’s program in content strategy. He has coached teams, developed processes and spearheaded solutions that have helped some of the world’s largest organizations leverage their content assets to stand out in their sectors, while avoiding headcount increases and wasted costs. After 14 years in the content world, Noz founded his consultancy, Urbina Consulting, in 2013.
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