Sussu Laaksonen

Quality Program Manager

Netflix

Sussu Laaksonen started her localization career as a Finnish language specialist at Google and learned the ropes of vendor and quality management at scale there. She managed the external language specialists for over 40 languages and worked on Google’s language quality program. Sussu was one of the originators of the Google Endangered Languages Project. At Netflix, Sussu worked on the company’s expansion to the Nordic market and launched a Multidimensional Quality Metrics (MQM)-based initiative. She is currently the quality program manager, responsible for implementing and managing an end-to-end MQM localization quality program. Sussu had a 13-year career as a film and television writer in Finland before moving to California.