Yoko Drain

Senior Director, Product Globalization

Zendesk

As Zendesk’s senior director of product globalization, Yoko Drain drives globalization for the entire Zendesk product line along with various business partner needs. Since she joined Zendesk in 2012, Yoko has built the product globalization practice from the ground up, and she continues expanding her influence and building agile localization pipelines across organizations. Yoko started as an internationalization quality engineer, and she pursues delivering high-quality, end-to-end software experiences to global users.