When Robomow, one of our major clients, decided to move their help center to Zendesk, which entailed forgoing their traditional documentation formats (predominantly PDF files), we were tasked to devise a process for localizing their help center on Zendesk. We needed to find a way to port our well-established translation, editing and quality assurance procedures to Zendesk. In a collaborative effort with our client and Zendesk, we devised a localization process that can fit numerous Zendesk localization scenarios. And even though our process revealed some kinks in the system, which turned into major change requests, our localization process endures.
Best Practices for Cloud-based Localization Management Systems