Does this sound like you? Are you managing translation and localization projects but need more time with friends and family? Are you getting change requests that seem to come from nowhere; quality issues that are actually preferential changes; scope creep for which no one wants to pay? Are you stuck beating deadlines, killing fires and fixing bad work — mostly from others? Please check out this informative video for more information.
In this full-day workshop, you will learn strategies and techniques to engage your customers, so that you can reduce your workload, partner for success, and spend more time on what matters most.
As a localization project manager, you are the business card to your organization’s clients. What you do well — or not — reflects on the whole company. This training is designed to inspire and guide you to strengthen new and existing relationships that increase client satisfaction by:
- Utilizing your unique project management strengths
- Engaging your clients to fully work with you
- Building trust with your clients and prospects
- Managing up and across the client organizations
- Clarifying your commitments for which you provide the most value
You will leave this master class with concrete action items and tools that will enable you to engage your client customer and simplify your life quickly, such as samples of:
- Work Breakdown Structures
- Project Plans
- Communication Plans
- Service Level Agreements
- Action and Communication Plans
This master class serves as a complete getting-started guide to building a trusting relationship with your clients, making it natural and easy for them to work and increase business with you.
It is intense. It will challenge you. It will inspire you.
Previous participants have called this workshop life changing.
At the core is advice on how to connect and communicate more powerfully with your clients, and then build rewarding relationships across their organizations. You will significantly improve the vendor-buyer relationship and increase business if you put in the hard work.
In preparation for this master class, you will take a Kolbe A assessment of how you would naturally work if given the freedom to be yourself. Included in your registration fee are the following documents:
- Kolbe A report for yourself
- Kolbe A report for your supervisor
- Comparison report to increase synergy between you and your boss
- Coaching report for you (for supervisor use)
- Career M.O. report for you (for your own use)
As a master class graduate you are also entitled to a free follow-up session in which a coach from Team Lawless will help you and your supervisor to interpret your Kolbe results and define concrete action for better teamwork.
Always make your future better than your past.
Participants who have greatly benefited from this workshop are localization project coordinators and managers with at least 9 months of experience.
|9:00||Introductions – Change starts with you|
|9:30||Understand how you naturally work|
|10:15||Engage your clients (where to begin and how)|
|11:30||The four questions every client needs to answer|
|1:30||Your complete toolkit for effective client communication|
|3:00||Manage your calendar to make time for engaging your clients|
|4:00||Your Commitment Clarifier|
|4:45||Wrap-up and plan your next steps|