Alexander Lum

Director - Product Content Development

Ciena

Alexander Lum, Director of Product Content Development, has experienced the evolution of content authoring tools and processes in the content development workflow throughout his 30+ years of experience. He specializes in many things, including end-to-end product content development and publishing. His primary focus today is improving customers’ user experiences and updating authoring tools with digital transformation initiatives, including incorporating Generative Artificial Intelligence (AI) tools into product content development workflows.