Measuring What Matters: Case Studies in the Value of Metrics
Track: Advanced Localization Management | AL7 |
Friday, October 28, 2016, 2:15pm – 3:15pm
Held in: Westmount
Daniel Chin - Spartan Software Inc.
Eric Peterson - Tableau Software
Oleksandr Pysaryuk - Ceridian
Daniel Sullivan - Shopify
Erik Vogt - TELUS International
The perennial dilemma of prioritizing two out of the three goals of quality, cost and time, does not mean that you can’t measure and improve any or all three. Aimed at advanced localization professionals, we will outline measurement concepts pertaining to workflow and scale, and share two specific case studies of the concepts at work including the value of investments in translators and measuring the value of improving transactional efficiencies. Key concepts will include cost, quality and cadence variables and how they impact quality, how to establish baselines to measure improvements and ideas on how to uncover hidden underlying drivers (and pitfalls) of economies of scale.