Dylan J Hartmann is the co-founder of AcudocX, specializing in cutting-edge process optimization and automation. With over a decade of experience in the language services industry as a NAATI-certified Thai-to-English translator, he has used his knowledge to enhance operational efficiency and streamline manual workflows. Dylan brings his deep expertise and passion for innovation to the Process Innovation Challenge, where he will share insights and strategies to drive transformative change to the global immigration process by automating certified translations for language service providers.