Lewis Taylor

VP of Customer Experience Services

Cisco

Lewis Taylor is a Bronze Star decorated combat Army veteran who served in Airborne, Ranger, and Special Operation units with top-secret security clearance. He was a senior instructor in the Army’s Leadership Academy. Moving to the private sector, Lewis transferred his service and mentorship focus as director of support for Rackspace, VP of customer experience (CX) for ClearData, and VP of CX for Dropbox where he doubled the customer experience score (CES) year one. He is currently VP of CX services at Cisco. Lewis is a frequent worldwide tech industry speaker and was recently quoted in the Wall Street Journal in an article about improving the virtual employee experience. He has designed and championed leadership programs for high potentials to diversify the leadership in tech. His free time is for mountain biking, his dog Diva, and travel.