With over a decade of experience in the language and localization industry, Viviana Bertinetto has led diverse teams and managed programs to bridge linguistic and cultural divides. As the chief customer officer at Language I/O, Viviana is responsible for driving customer success, enterprise growth, and engagement. She also possesses a strong background in managing localization programs and accounts, having served as a director of customer success and a localization program and account manager. Viviana’s career journey has been enriched by roles in which she managed vendors and quality assurance, as well as pioneered innovation and technology in localization.