Conversational AI: The International Perspective


Track: Trade Secrets | TSc6 |
Wednesday, June 9, 2021, 4:45pm – 5:30pm
Held in: Jujama 1
Presenter:
Arle Lommel - CSA Research

Conversational AI solutions, such as chatbots, interactive customer service systems, and personal assistants run the gamut from simple systems with predefined paths that individuals choose to complex systems that parse content for intent and attempt to interact in a natural fashion that approximates human conversation. Building these systems is a challenge in one language but implementing them across multiple languages poses a major obstacle due to differences in culture, legal systems, business expectations, conversational styles, and a host of other requirements. Although machine translation seems like a reasonable bridge, it creates its own problems for these systems, but finding training data to build systems for multiple linguistic markets is a daunting task with an uncertain likelihood of success. In this regard, localizing conversational AI is a subset of the larger problem of how to localize complex algorithmic business applications that have to interact with a potentially unlimited set of circumstances. During this session, we will share the challenges that arise in building conversational AI and complex algorithmic applications and some of the solutions that enterprises can take to increase their likelihood of success. We will focus on practical suggestions and approaches to solving these problems and discuss common pitfalls that can be avoided through careful planning.