Cultural Intelligence (CQ) is the ability to work effectively in culturally diverse situations. Research shows that people with a high level of CQ are more successful in multicultural environments. Localization teams from either the language service provider or buyer sides by nature tend to be very international. The ability to engage with our different multicultural stakeholders is key in maximizing results. But how can we boost our CQ levels? As leaders of localization professionals from different countries and cultures, what skills do we need to have? How do we communicate successfully with virtual international teams? How do we manage their expectations? How do we engage in healthy conflict that stems from dealing with different cultural quirks of your international localization team or client?
Takeaways: Unlike other aspects of personality, cultural intelligence can be developed in psychologically healthy and professionally competent people. In this presentation we will present CQ models, some lessons learned and best practices. This will become food for thought in examining our own strengths and weaknesses as individuals working on a multicultural team. This eye-opening talk will help to initiate and develop efforts that will lead to increasing our CQ levels.